FAQ'S

Yes, absolutely. We tokenize and encrypt your card data so that your confidential information is transmitted safely and securely, preventing the theft of your information.

Your voice is a unique digital imprint. Biometrics offer highly reliable security because each person’s vocal anatomy—throat, palate, and vocal cords—creates a distinct pattern when shaping the airflow from the lungs as they speak. Starting with the raw audio and its corresponding waveform, which includes elements beyond human hearing, the biometric voice system analyzes this waveform to extract key features that are unique to every individual.

The Merchant, Money Transmitter, or Financial Institution can send payment requests via WhatsApp® to their clients or customers, who in turn will be able to verify that they come from an authentic and reliable source within the same application or within the WhatsApp® Business Account that includes the official logo of the Merchant, Money Transmitter, or Financial Institution, along with a check mark, such as,  , indicating that the number is an official verified corporate number.  The cardholder may verify it directly within WhatsApp before he or she may decide to execute the payment.

We recommend using the Lookout® App, available for iOS and Android, which helps prevent unauthorized access to your phone or smartphone. It’s important to note that even if someone gains access to your device, they won’t be able to read your WhatsApp® messages, as they are encrypted.

Similarly, your card information is not stored on your phone—it is encrypted, tokenized, and securely stored in the Cloud, away from your mobile device. Even if someone were to access your WhatsApp® account, they wouldn’t be able to use your payment authorization recordings or messages, as verification numbers are randomly selected, and your credit card details are never stored on your phone.

Yes, if a payment with the credit or debit card you provided is rejected, SocialCashier will provide you with alternative enrollment payment options, as required.

No, the service is completely free to the user or cardholder.

No, the VoicePay enrollment and payment process is a completely optional feature.

Yes, you can, through an… 

• Acquiring Bank
• Aggregator
• Payment Processor 

….. that has licensed our technology. Get in touch with us, and we will put you in contact with a local service provider that meets your needs and requirements.

Through a secure web page, as a merchant or user of SocialCashier, you can send a payment request to a particular customer or a list of customers at any time. Our system will automatically send messages to your customers as many times as needed until the payment is received. Once the payment is finalized, the system will stop sending messages. We will also provide you with APIs that allow you to connect to SocialCashier with your own sales or commercial system and send payment requests when your systems require it.

SocialCashier & VoicePay maintain a secure historical transaction log using blockchain technology and encrypt each cardholder’s voice recordings for both enrollment and payment processes. These records can be accessed by an authorized merchant administrator in the event of a payment dispute. For support and assistance, please contact your acquiring bank or payment processor’s call center.

As a merchant, you’ll have complete control over your own branding and customer base. We offer our SocialCashier platform as a white-label solution to reflect your brand’s identity, enabling you to directly engage with your existing customers while attracting new ones.

Yes, SocialCashier is designed to facilitate secure cross-border remittances, enabling your company or financial institution to facilitate the sending and receiving of remittances internationally through WhatsApp’s encrypted messaging platform, providing a seamless and trusted experience for your customers.

SocialCashier adheres to global regulatory standards, including AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols. Our platform provides full transparency with detailed transaction logs stored securely on the blockchain, ensuring compliance with regional and international regulations.

Absolutely. SocialCashier is a white-label solution that allows your company or financial institution to fully customize the platform to align with your brand identity and operational needs. This ensures a consistent and tailored experience for your customers.

Our platform integrates black-list checking, biometric voice recognition, face ID recognition, proof of life video, and blockchain technology to secure every transaction. This ensures that each transaction is authenticated and recorded in an immutable ledger, protecting your company or financial institution and your customers from potential fraud.

Yes, our APIs are designed to seamlessly integrate with your existing remittance systems, allowing for quick deployment without disrupting your current operations. This enables efficient onboarding and real-time payment processing across platforms.

By offering remittance solutions through WhatsApp, your company or financial institution can reach a broader customer base, especially immigrant customers who already use WhatsApp to communicate with loved ones back home or those who prefer mobile and app-free experiences. Our platform enables you to offer secure, fast, and easily accessible remittance services to underserved or remote markets.

Yes, as Payments Solution developers, and with the support of associated software providers, we can create an array of biometrically secured products tailored to the individual needs of each specific bank or payment processor. We invite you to contact us through this link.

Yes, SocialCashier’s APIs are fully prepared to integrate cardholders’ voice imprints with issuer bank mobile apps, providing clients with the convenience of enrolling and making payments in social networks using a simple voice command.

Yes, Reimagination Tech will offer licenses or subscription models for using SocialCashier & VoicePay, allowing it to be customized and branded according to the bank’s specific requirements, with the option to host the software on the bank’s premises.

Yes, SocialCashier offers a secure Blockchain-based Transaction Engine that enables the collection and transfer of payments between any authorized and authenticated sources.

Yes, the SocialCashier secure engine is fully equipped to accept in-store payment requests from physical POS systems with internet access, using APIs to seamlessly connect both, but we don´t consider a friendly user experience using VoicePay at the store location.